These terms and conditions define the rights and obligations of the Parties within the scope of reservations made through the Hotel Local 101 (registered under the company Anchor ehf based at Tjarnarstígur 16-18, registered with corporate number 520422-1290 and VAT number 145006) (hereinafter the hotel or Local 101 or we or us) website or through associated booking channels (OTAs, Travel Agencies). We kindly ask our Customers (hereinafter Customer or You) to read and understand our terms and conditions before finalising the booking as by making a booking, you also accept and agree to all terms and conditions.

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I RESERVATION

1. A reservation is deemed to have been made upon the hotel’s acceptance of your reservation request. You may receive an acknowledgment of receipt by email after your reservation.

2. You are solely responsible for your choice of services and the suitability of those services for your need. We cannot be held responsible in this respect.

3. The Customer does not acquire the right to be provided with specific rooms/apartments.

4. The hotel reserves the exclusive right to refuse service or entry to any guests threatening the safety of hotel staff or guests . Any guest threatening, or posing a possible risk to hotel staff, or hotel guests, will be immediately evacuated from the premises by local law enforcement, and forfeit all contractual right to their stay. 

5. The Parties to the contract are the hotel and the Customer. If a third party placed the order on behalf of the Customer, then that party shall be liable vis-à-vis the hotel for all obligations arising from the hotel accommodation contract as joint and several debtors together with the Customer, insofar as the hotel has a corresponding statement by the third party.

6. Rates published online are not valid for Group Bookings. A “Group Booking” is defined as a booking for 5 rooms/suites/apartments or more with the same or similar arrival and departure date.

7. In case of any reservation that has been identified as a Group Booking via Local101.is, the hotel reserves the right to contact the client in connection with special conditions and rates relating to Group Bookings.

8. In case of any reservation that has been identified as a Group Booking via Local101.is, the hotel reserves the right to refuse and cancel any such reservations if the client has not accepted the hotel’s applicable special booking conditions and rates. Exceptions to this are Group Bookings which are reserved via an authorised and dedicated booking link.

9. For questions and or modifications relating to hotel reservation, please contact us at local101@local101.is.

10. Any claims against the hotel shall be time barred according to the applicable laws and regulations.

 

II Repudiation by Customer (Cancellation, Annulment)/Failure to Use Hotel Services (No Show)

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1. Cancellation by the Customer of the contract concluded with the hotel requires the hotel’s written consent. If such consent is not given, the agreed-upon price in the contract must be paid even if the Customer does not avail themselves of the contractual services. This provision shall not apply in case of a breach of obligation by the hotel, where considering the rights, objects of legal protection, and interests of the Customer, continuing with the contract is no longer reasonable, or another statutory or contractual cancellation right exists.

2. In the case of a non-refundable booking: 

   • The full amount of the reservation will be due upon reservation, and payment for the entirety of the reservation can be taken at any time.

3. In the case of a standard booking:

   • Pre-authorization for the full amount will be taken upon booking.

   • Cancellation more than 7 days before the day of arrival incurs no cancellation fees.

   • Cancellation during or up to 7 days before arrival renders the reservation automatically non-refundable, and the entirety of the reservation amount will be charged.Flexible Booking:

4. In the case of a flexible booking:

   • Pre-authorization for the full amount will be taken upon booking.

   • Cancellation more than 3 days before the day of arrival incurs no cancellation fees.

   • Cancellation during or up to 3 days before arrival renders half of the reservation amount automatically non-refundable.

   • Cancellation on the day of arrival renders the reservation automatically non-refundable, and the entire reservation amount will be charged.

5. Re-selling and Credit:

   • In the event of cancellation of a non-refundable reservation or during the non-refundable periods of standard and flexible bookings, the customer retains the right to request the hotel to attempt to resell the rooms concerned by their canceled reservation. If resold, 50% of the room value may be credited to the customer for use within 12 months following their canceled reservation. This request and any eventual credit need to be confirmed in writing, with standard rates and availability applying.

6. Agreed Cancellation Date through Third-party sellers:

   • If the hotel and Customer agreed in writing upon a date for a cost-free cancellation of the contract (e.g., through a third-party seller or OTA), the Customer may cancel the contract up to that date without incurring payment or damage compensation claims by the hotel. The Customer’s right of cancellation shall expire if not exercised in writing vis-à-vis the hotel by the agreed date. Any specific cancellation terms outlined in agreements with third-party sellers or OTAs shall prevail if they differ from the terms stipulated herein. 

7. Failed Payment Authorization:

   • In the event of a failed pre-authorization or charge using the provided payment information, the hotel must notify the customer immediately. The customer has 36 hours (or 4 hours for reservations made within this window) to update their payment information to maintain their reservation. The hotel is not liable for canceling reservations due to customers' failure to provide correct payment details.

8. Prepayment of Reservations:

   • Reservations with prepayment cannot be changed or canceled, and sums paid in advance as a deposit cannot be refunded.

9. Early Departure:

   • Guests departing before their booked checkout date will be charged for the remaining nights of the original reservation confirmation.

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III. Hotel Stay, Room Availability, Delivery and Return

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1. In the application of the regulations in certain countries, Customers will be asked on arrival at the hotel to fill out a police registration card. For this purpose, Customers will be asked to provide identification so that a check can be made against their registration.

2. We may have Internal Regulations for Customer and You accept to be bound by and undertake to respect these regulations.

3. Our hotel offers WIFI access that allow you to connect to the internet. You undertake to ensure that computing resources made available by us are not used for any illegal purposes or in any way for reproduction, representation, provision or communication to the public work or object protected by copyright or related right such as texts, images photographs (and so on) without the authorisation of the copyright holder when this authorisation is required. You agree to be bound by all the terms and conditions of our Wi-Fi provider.

4. Unless otherwise agreed in writing on the booking confirmation, you are entitled to check in at any time from 3:00 p.m. on the agreed arrival date. The Customer does not have the right to earlier availability.

5. On the agreed date of departure, you shall kindly vacate your room(s)/apartment(s) and make them available to the hotel no later than 11 a.m. unless otherwise agreed in writing. After that time, on the grounds of the delayed vacating of the room for use exceeding the contractual time, the hotel may charge 50 percent of the full accommodation rate for the additional use of the room/apartment until 6:00 p.m. (after 6:00 p.m.: 100 percent). The Customer is at liberty to show the hotel that it incurred no or much lesser claim to use damages. The hotel shall act to remedy upon knowledge thereof or upon objection without undue delay by the Customer. The Customer shall be obliged to undertake actions reasonable for him to eliminate the disruption and to keep any possible damage at a minimum.

6. The hotel is not liable to the Customer for property and cash brought into the hotel in accordance with the applicable laws and regulations or with the hotel’s internal regulations. Cash, securities, and valuables up to a maximum value determined by the applicable laws and regulations or by the hotel’s internal regulation may be stored in the hotel safe. The hotel recommends that guests utilize this possibility. The Customer shall notify the hotel immediately after gaining knowledge of the loss, destruction, or damage, and all possible efforts will be made by the hotel to recover the lost items.

7. Messages, mail, and merchandise deliveries for guests are handled with care. The hotel assumes no liability in this regard but will make its best effort to deliver, hold, and for a fee forward such items (on request).

8. The entire site is non-smoking, failure to respect this ban will lead to a cleaning charge equivalent to 25 000 ISK.

9. Theft of any hotel property will be charged to the client in accordance with local law and regulation in accordance with the value of the item or items absent from the room upon check-out. The Customer will be immediately notified and is at liberty to show the hotel that it incurred no or much lesser claim to use damages.

10. No more that 4 people are allowed in a room at any time and must include at least 1 member of the reserving party. The customer will be liable for any damages to the property incurred by one or more of their guests.

 

IV Privacy Protection

The Personal Data protection policy can be consulted at our website.

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V Agreement on evidence

Entry of the necessary bank details and acceptance of these terms and conditions and the reservation form constitute the contractual obligation between the hotel and the Customer.

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VI Force Majeure

We will accept no liability and will not pay any compensation where the performance of our obligations is prevented or affected directly or indirectly by or as a result of Force Majeure, or any circumstances beyond our reasonable control including, but not limited to, flood, earthquake, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, union strikes, gas, water, or other utility service.

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VII Settlement of disputes and applicable law

In the event of a dispute relating to these terms and conditions, you should first contact our Customer services at the hotel to attempt to resolve the dispute amicably.

These terms and conditions and any non-contractual obligations arising in connection with them are governed by the laws of Iceland.

The courts of the country have exclusive jurisdiction to determine any dispute arising in connection with these terms and conditions, including disputes relating to any non-contractual obligations.

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VIII Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on our website, we do not accept responsibility for errors or omissions and reserve the right to amend or cancel the arrangements features on our website without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of the hotel.

The content of the website is our copyright and may not be copied, reproduced, published distributed or amended for any other purpose without our prior written consent.

Trademarks used on the websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We shall not be held responsible for the content or use of third-party sites.

We may modify these terms and conditions at any time.